Sunrise Management’s Raving Fans Program permits us to communicate on a regular basis with every resident at our 9,000+ managed units. We do this knowing that frequent communication provides opportunities for improvement and valuable feedback regarding apartment conditions and community operations.
Every Sunrise team member maintains a Raving Fans Notebook, helping them track every contact at every property. Our consultants also note specific information on each resident, including birthdays, anniversaries, and personal milestones.
Residents love the recognition they get from the front office, and attribute it to the property owners. To our way of thinking, good customer care should just be a normal part of real estate management.