September 2008 Newsletter
Resident Retention: The Myths, Realities and Best Practices
Having conducted research with residents from over one million apartments nationwide, SatisFacts has a database from annual, move-in, work-order follow-up and pre-renewal surveys which provides an empirical test tube from which to review retention. This permits SatisFacts to evaluate the important retention and turnover topics - what beliefs and practices need to be questioned and what should the industry be focusing on.
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Meet Regional Maintenance Director Marty Barassi
With over 20 years of experience in the property management industry, Marty Barassi is the best friend any property owner can have. As coordinator of Sunrise’s startlingly popular Dream Green campaign, Marty is the guy we turn to ensure that all corporate programs – green or otherwise – are implemented quickly, efficiently, economically, and right the first time.
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